RETURN AND REFUND POLICY Please check the parcel before sign, if you notice the parcel is opened, do not sign and return to Courier Company. If you already sign the parcel, please immediate take photo on the product and email to us at gifts@99AnniversaryGifts.com within 48 hours to obtain an authorization for returns. Unauthorized returns may be refused or disregarded by 99AnniversaryGifts.com. If no complaints receive within 48 hours consider the goods received is in good condition and no future complaint will entertain. All shipping fees incurred during refund or exchange will be bear by customer.